A website chatbot is an automated software program used to run an online chat session through either text or voice-to-voice, instead of giving direct contact to a real live person. It is mostly used by online marketers as a replacement for a real-life human administrative assistant, or in some cases, a live customer service representative. However, the popularity of the program has also increased because of the increase in Internet-savvy users. In order to attract more users, chatbot developers have developed advanced features that allow users to interact with the bot in a more natural way. Below are four popular features of the popular chatbot named Enom, also known as ENet.
The Chat Bot is equipped with artificial intelligence. Since it is just a software program, it follows whatever instructions are given by its owners, much like how a real-life assistant would. The Chat Bot is able to understand basic commands such as "chat" or "info". However, if the user wants to ask questions, he/she should say them aloud using either their voice or text. Since the Chat Bot was designed with artificial intelligence in mind, it can respond to simple questions such as, "How old?".
Another advanced feature of the Chat Bot is its conversational ability. Unlike other chat bots, the Chat Bot can actually converse in different languages, making it more useful not only to marketers but to normal users as well. This is mainly because the Chat Bot uses a natural language processing system. What this means is that the Chat Bot can easily identify and execute the right kind of words, accent, and syntax used in a conversation.
One of the most unique features of Chat Bots is its capability of mimicking various customer experience types. For example, it can effectively respond to inquiries as well as complaints, and can even provide answers to promotional questions. These are only some of the many types of customer experience that Chat Bots can handle. In addition, the software can also adapt itself to various different business requirements. For example, it is perfectly fine if a user chats with a real live person, as long as both the customer and the bot are on the same network.
The biggest advantage of having a chat bot platform is that it makes it easier for businesses to monitor and measure how their brand is perceived by both customers and their peers. For example, with the help of the Chat Bot, it is now possible to see how the Chat Bot interacts with its users, and this allows marketers to build better customer engagement. This is because the Bot has the ability to remember user inputs and preferences, which in turn, can provide the business with more insights into what their target customers want.
Another advantage is that a business need not purchase new hardware or software to get started using a chatbot. In fact, most of the most popular chatbot platforms are available for free on the internet. All that a business needs to get started is a microphone and an internet-ready computer. Once these items are purchased and installed, a user can simply start chatting with the bot. Chat Bots also work well as conversational interface overlays, since they can automatically ask and answer basic questions, follow basic verbal prompts, and respond to user input in a natural language processing style.
Because Chat Bots are equipped with natural language processing capabilities, they allow for a much more personalized experience for customers than a simple text-based interface would allow. For example, a customer who just bought a product from the Bot could have their conversation automatically recorded and forwarded to a sales team for follow-up. This allows the seller to follow up with the buying customer in a more personal way, thus increasing the conversion rate and ensuring that the sale goes through.
As technology improves and more companies use website chatbot platforms, we can expect them to become more advanced in their ability to perform conversations and in their ability to detect human interaction. When a Chat Bot system is integrated into existing business infrastructure, it can be used for anything from appointment scheduling to live chat support. This opens up the door for businesses to use the conversational marketing process to their advantage and increase customer conversions. In short, a chatbot platform offers a highly scalable and flexible solution that can be used for just about any application in any industry.